FAQ

Hallmarking is a legal requirement in the UK for silver work weighing over 7.78g. It ensures the quality and authenticity of the silver in jewellery.

At Jenna Barnes Jewellery we are dedicated to quality and always hallmark work weighing over the 7.78g. 

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your jewellery, we offer a hassle-free returns policy within 30 days of purchase.

Yes, we understand the importance of getting the right fit for your jewellery. Feel free to reach out to us for guidance on bangle or ring sizes to ensure a perfect fit.

We strive to deliver your handcrafted jewellery promptly. Typically, orders are processed within 1-2 business days, and delivery times vary depending on your location.

I work in recycled fine silver .999 and recycled sterling silver .925. The environment is important to me and I use materials responsibly.

If the work is over the 7.78g then it is sent for hallmarking. 

Sometimes I use bonded gold to bring some added colour to my work. The bonded or rolled gold that I use is 14K and 1/20 of the weight of the metal which is thicker and more durable than gold plated. 

I like to use precious and semi precious stones in my work which are sourced responsibly from uk suppliers.

Silver naturally tarnishes over time but will come up nicely when polished with a soft cloth. I recomend using Goddards Long Term Silver Polish which will bring the surface of the silver back up to a bright shine and protect from future tarnishing. If the polish gets stuck in the textures of the design just run it under the tap and dry with the soft cloth. 

Wearing your jewellery also helps to prevent tanishing from occuring.